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    Tom Dailey, Verizon’s Chief Strategy Counsel and International Legal, Regulatory and Policy Officer, gave a keynote at the IIC annual conference in Mexico City recently on the theme of ‘Delivering connectivity: building certainty and incentives to promote investment and innovation”. This was one of six key themes discussed at the event, which brings together over 250 senior executives and public policy-makers in the global Technology, Media and Telecoms (TMT) sphere to discuss hot topics and key concerns.

    I sat down with Tom last week to discuss his speech and its key themes.

    Tom, can you outline why you think ‘delivering connectivity’ is so important?

    My start point at the IIC event was that Connectivity is Key. Today, we stand on the cusp of the Fourth Industrial Revolution, a technology revolution that will fundamentally change how we live, work and play. Everything that can be connected will be, with innovations such as artificial intelligence, automation, robotics and biotechnology changing our world, enabled by the low latency, stupendous speeds and continuous connectivity of the 5G revolution. 

    Connectivity is being changed by new technologies – wireless, with 5G as the 2018 hot topic, but also wireline, including Intelligent, Virtual and Software Defined Networks and Deep Fiber.

    • Intelligent, Virtual and Software Defined Networks – essentially software solutions that sit on top of underlying networks – are fast becoming a must-have technology. Many of Verizon’s enterprise customers around the world are now looking at how they can accelerate their adoption of Software-Defined Networking to be able to benefit from this secure, high performance, and adaptable solution that can flex to support changes in bandwidth demands by application, and application use.
    • Deep Fiber is essentially the foundation of 5G – 5G cannot exist without fiber networks. Verizon has been investing and laying the foundation for 5G for years, as we have deployed and continue to deploy an extensive fiber network in the United States.
    • And then, let’s talk about 5G. 5th-generation wireless technology isn’t just another iteration of wireless innovation. It is transformational. It has the potential to change everything: redefining work and having a profound and sustained impact on our global economic growth.

    Verizon is a leader in the 5G space, isn’t it?

    Yes, Verizon was the first to launch 5G commercial services, but we’ve been the leader in 5G from the start. Verizon led the way in developing and deploying 5G and accelerating 5G innovation. In 2015, we created the 5G Technology Forum (5GTF) -- bringing together key partners like Ericsson, Qualcomm, Intel and Samsung -- to move the entire 5G ecosystem forward. The 5G Tech Forum’s technical work helped accelerate the release of the 3GPP 5G New Radio (NR) standard in December of 2017. In 2018, Verizon achieved a series of technological "firsts" with other 5G technology leaders, including:

    • First video call placed over a pre-commercial 5G connection on a prototype 5G device at 2018 Super Bowl with Samsung in February
    • First 5G NR data transmission in a lab with Nokia and Qualcomm in February
    • First two-way data transmission of 3GPP 5G NR and the first use of multi-carrier aggregation to boost the signal into Gbps range -- outdoors -- with Nokia in June
    • First transmission of a 5G NR signal to a receiver in a moving vehicle with Nokia in August
    • First data transmission on a commercially deployed 5G NR network in Washington DC in September with Nokia
    • First data transmission over commercial 5G NR network equipment to a prototype smartphone device in Minneapolis with Ericsson and Qualcomm in September

    We are now “open for business” when it comes to 5G, offering Verizon 5G Home, the nation’s first commercially available 5G home broadband service, in Los Angeles, Sacramento, Houston, and Indianapolis. We said we would be first to 5G and we are, with 5G home broadband service built on the first and only 5G Ultra Wideband network.

    Why is Verizon betting on 5G in such a big way?

    As I said before, 5G is transformational.

    • For consumers, 5G means ultrafast wireless broadband service, which gives people a simple way to “cut the cable” and easily get wireless internet. For your cell phone, it means longer battery life, faster data speeds, and more bandwidth than anything offered today.
    • For enterprises, Verizon’s 5G network will support businesses’ innovation ambitions and create new markets. For enterprises, we are enabling solutions to transform supply chain management and create smarter, more efficient manufacturing. 5G is a fundamental platform to support the Internet of Things (IoT) which refers to the rapidly expanding number of devices that collect, transmit and share data via the internet. Enterprises will log an estimated $15 trillion in aggregate IoT-related expenditures in the next eight years. And by 2020, more than half of all new businesses will rely on IoT to cut costs, build efficiencies, and grow their bottom lines. For IoT to realize its limitless potential, 5G is critical. Many of the use cases for 5G technology literally haven’t been invented yet.

    What do these developments mean for society as a whole?

    I believe that technology-led disruption and innovation will transform communications around the world, and open up business and collaboration opportunities that we can't yet imagine. That’s why our 5G Innovation Labs are working with partners to explore this potential.

    Let’s imagine 5G’s potential when it comes to a positive social impact on the big issues of sustainability, public safety, healthcare and education. When you combine human innovation with emerging technology, the possibilities to do more new and more good become endless.

    Now is the time for civil society, industry, academia and decision-makers to work together, and pool resources to make investing in connectivity a reality globally, and take the lead on exploring 5G potential. There is no question but that we need to move quickly, and think differently, to realize our collective power, and reinvent our future in the 5G age. 

    What’s the role of the regulator in promoting the necessary investment and innovation to make this happen?

    Verizon believes that light-touch (and in most cases, no-touch) regulation is vital if new technologies like Intelligent, Virtual and Software Defined Networks are to flourish. The right regulatory and public policy environment is critical for driving investment – and investment in turn fuels the innovation we all need to deliver network connectivity.

    The key for policymakers is to find ways to protect consumers where necessary, ensure competition and continue to promote innovation and investment, while minimizing regulation to instances where it is necessary, and avoiding regulation that skews markets.

    One change in approach that could have a hugely positive impact here: the simplification of regulatory frameworks. Regulatory simplification promotes a pro-investment and innovation climate and seeks, wherever possible, to rely on existing horizontal competition and consumer protection rules, and to deregulate where appropriate, rather than incrementally building on historic—and often outdated—sector specific laws and regulations.

    Regulatory simplification can lead to a number of benefits including greater regulatory certainty and predictability, regulatory outcomes that minimize compliance costs and inefficiencies, a more prosperous environment in which innovation thrives, and a boost to economic competitiveness.

    Regulators have important responsibilities, and the challenging task of keeping up with rapidly changing markets, services and products that can strain their resources. They also need to care about quality regulatory outcomes. Appropriately targeted regulatory simplification that is “fit for purpose” can result in significant benefit to all stakeholders, especially when existing regulations often impose outdated reporting requirements that task both the regulated entity and the regulator with compliance procedures that provide no real public policy benefit.

    Is there any specific area for focus?

    We believe that a key area for reform, and one that is relatively simple to adopt with little impact on consumers, relates to the simplification of regulatory obligations imposed on service providers for enterprise customers. Regulators should consider the unique characteristics of enterprise services and the benefits of eliminating outdated regulations or taking a light-touch approach when updating applicable rules.

    Services that cater to enterprise customer markets are categorically different from those offered to mass-market retail service customers. The first key difference is contractual in nature, enterprise services present various specificities that differ from mass-market services: extensive bi-lateral, individually negotiated and tailored contracts, significantly more complex telecom services provided (multiple locations across countries, different access technologies, bundle of services, very demanding Service Level Agreements (SLAs)), sophisticated knowledge of the technology and economic implications of telecommunications services among high-end business users.

    Enterprise customers often negotiate specific terms and packages with a provider under a SLA. In many cases, enterprise customers even issue a tender process to select a provider on a competitive basis. This enables greater flexibility for enterprise customers to tailor their contractual arrangements, and highlights how the mass-market retail and enterprise customer markets are separate and distinct.

    How important a role has the FCC played in 5G deployment so far?

    It’s hard to overstate the importance of the role that Regulators in general, and the Federal Communications Commission (FCC) in particular, are playing in the rollout of 5G in the U.S.  Verizon’s ability to accelerate the deployment of 5G could not have happened without the FCC’s forward-looking and proactive efforts to make necessary spectrum available and to simplify outdated and inefficient regulation.  On this latter point, the FCC has taken significant steps to adopt the right polices to facilitate the deployment of the necessary infrastructure, especially the deployment of small cells. The FCC’s reforms will directly address investment barriers, lower the cost of infrastructure rollout, and support further coverage enhancements.

    And 5G isn't just happening in the U.S., is it.

    No, 5G Adoption is happening across the globe. More than 40 operators have announced plans to launch 5G commercial services across over 30 markets, including China, Japan, South Korea, Singapore and Europe. In many countries government actions are expected to free up both mid-band and high-band spectrum for 5G in the near future. But it’s important to recognize that, in order to be competitive on a global scale, governments must adopt national policies that promote the deployment of next-generation networks and services that offer huge promise to consumers, the economy, and society.

    Any closing thoughts, Tom?

    Network connectivity is key to supporting this next “industrial revolution” and delivering the new services it will enable. We need to create the right environment for investment and innovation in network connectivity to flourish. To do that, we need to simplify regulation, especially for services to enterprise customers. Industry is doing the hard work to develop disruptive technologies like 5G, SDN and more. The regulators need to do their bit as well, if the fourth industrial revolution is to become a reality.

    View Tom's full speech. 


    We’ve talked about 5G ushering in the Fourth Industrial Revolution. To actually do that, 5G will need to enable solutions that fundamentally change how we live, work and play. For consumers, that means mobile, low-latency gaming, for industries like manufacturing that means smart factories that use autonomous vehicles and intelligent robots to maximize productivity and profit.

    5G’s low latency and greater bandwidth will enable manufacturers to do things like remote quality inspection and identifying and tracking goods in real-time to ensure they are sent when and where they are needed. It can also support a large network of sensors for predictive maintenance of machines on the factory floor. The ultra-low latency and high reliability of 5G can be used to stop machinery from operating when an alarm is triggered.

    This could reduce injury and minimize production downtime. The manufacturing industry has one of the highest injury rates among private industry sectors. According to the Bureau of Labor Statistics, there were 410,000 injury cases in the manufacturing industry in 2016. Compare that to 28,000 in finance and insurance. According to research by Lockton Companies, focusing on production without building a strong safety culture can have a significant impact to your bottom line. For example, a business that has a 3 percent profit margin and experiences 10 strain injuries may need to increase its sales by more than $20 million to cover the total cost of those injuries.

    Recently at Mobile World Congress Americas, Verizon and Nokia demonstrated how 5G can help improve manufacturing safety, and supply chain efficiency and reliability with automated guided vehicles and industrialized robotics.

    One example highlighted the use of automated guided vehicles (AGV) transporting pallets, cartons and products throughout a manufacturing facility. One AGV was being guided over Wi-Fi and the other over the 5G network. If the vehicles encountered obstructions on the manufacturing floor, the 5G-connected vehicle was able to react and move quickly thanks to 5G’s speed and low-latency. The other vehicle stalled when its path was blocked causing manufacturing slowdowns.

    The second use case illustrated how industrial robotics could be used to test hazardous materials. A robotic arm connected to Verizon’s 5G network allowed users wearing a tactile glove in a remote location to feel different textures and temperatures of items on the factory floor. The goal here is improved safety. Workers can interact with a spill or accident without putting people in danger.

    “5G is really closing a gap and making distances shorter from people to people and industry to industry,” said Nokia’s Tiah Louis. “You can’t do this with Wi-Fi right now.”

    “With 5G technology you get all the advantages of wireless technology and can use them in a more efficient manner in cases where people traditionally used Wi-Fi in an unsecured way,” said Verizon’s Sonal Agrawal. “Verizon is building the next generation of 5G technology that will transform supply chain management and create smarter, more efficient manufacturing.”

    Stay tuned next week for a look at another cool 5G use case and demonstration from Mobile World Congress Americas.

  • It takes many hands to build the world’s first 5G Ultra Wideband network.

    Whether it’s smart cities, autonomous cars or a fully realized Internet of Things, the number of application areas that are ripe for a 5G upgrade has no limits. Lightning-fast data transfers and nearly imperceptible network latencies are poised to fundamentally change how people live, work and play—and Verizon is making investments today to usher in a 5G-powered tomorrow.

    Our work, however, can’t take place in a vacuum. On the path to 5G, Verizon has taken care to strengthen existing bonds and forge new ones to help accelerate the pace of progress. Technology is designed to make connections, and in partnership with municipal governments and key hardware partners, Verizon is helping create a multifaceted, multifront ecosystem of innovation.

    Smart cities getting smarter

    Tomorrow’s cities will rely on Verizon’s 5G Ultra Wideband network to make traffic more efficient, spur economic growth, increase public safety and ensure quality of life for all their citizens. Verizon’s smart city test cases have been called a model for communities across the country, and these trials have been crucial in developing 5G-based technologies.

    In 2017, Sacramento became a smart city launchpad for our 4G LTE-based Intelligent Traffic Management solutions, a coordinated deployment of fiber optics, smart sensors, small cells and other essential infrastructure. Sacramento and Verizon focused on creating more efficient intersections and smarter lighting—key ingredients for the self-driving cars, predictive analytics and improved commuter safety that 5G will usher in.

    Sacramento’s commitment to collaboration made the decision to start Verizon’s pre-commercial 5G buildout there a natural one.

    “If you’re going to put in a technology that has an enormous amount of head-room for future innovation, it needs to be done in a place where you can actually co-create and innovate together,” says Lani Ingram, Verizon’s VP of smart communities and IoT platforms.

    And Sacramento isn’t the only city in the Golden State laying the groundwork for 5G. Earlier this year, Verizon and San Jose announced a substantial overhaul of the city’s IT infrastructure, with an emphasis on densifying the existing 4G LTE network—a key component of 5G preparedness. The agreement incorporates fiber and small cell installation, with focuses on intersection safety, traffic data, parking space management and the Digital Inclusion Fund to expand internet access to all.

    If you’re going to put in a technology that has an enormous amount of head-room for future innovation, it needs to be done in a place where you can actually co-create and innovate together.

    Lani Ingram, Verizon VP of smart communities and IoT platforms

    San Jose mayor Sam Liccardo says the initiative represents a major investment in quality of life for all residents.

    “Upgrading San Jose’s broadband infrastructure is key to building a smarter city, advancing our long-term economic competitiveness and connecting residents who lack access to affordable, high-quality internet service,” Liccardo says. “We are excited to work with Verizon to lay the foundation for future technology growth in San Jose and achieve our Smart City Vision.”

    On October 1, Verizon turned on the world’s first commercial 5G network in Los Angeles, Houston, Indianapolis and Sacramento. Consumers are signing up for service online at In LA alone, the 5G infusion amounts to 36 million miles of fiber, 1,000 small cells and hundreds of megahertz of added bandwidth. Like Mayor Liccardo, LA’s Eric Garcetti sees Verizon as an essential stakeholder in his city’s future.

    “We are proud to partner with Verizon to be one of the first cities in America to start building their 5G network for businesses and residents,” Garcetti says. “[This partnership] will open doors to opportunity and inspire the next generation of tech leaders and entrepreneurs.”

    Hardware partnerships that will supercharge cities

    Given some recent news headlines, it’s tempting to think of 5G as an arms race. But perfecting 5G hardware and creating a global standard for connectivity requires a cooperative spirit. To put a 5G-flavored spin on an old chestnut: It takes a village to raise bandwidth.

    To that end, Verizon is working with its hardware partners to speed the commercial deployment of 5G. With Nokia, we recently accomplished an industry first: the successful completion of a series of outdoor data sessions over the 3GPP New Radio standard. Such tests have previously only been successful in static lab conditions. Together, Verizon and Nokia were able to transmit multiple live interactive VR sessions and simultaneous 4K streaming video on Verizon’s 28 GHz millimeter wave spectrum, achieving latencies of only 1.5 milliseconds—150 times faster than the blink of an eye.

    The two companies also collaborated to make the first successful transmission over commercially deployed 5G NR equipment in Washington, placing a video call from the U.S. capital to Verizon’s headquarters in New Jersey.

    Verizon also recently extended its partnership with Ericsson. Using Ericsson Radio System 4G LTE radios, Verizon will be able to provide industry-leading network capacity and easily upgradeable software. What that means for users is higher and more consistent speeds for apps, as well as for uploading and downloading files.

    Additionally, in September, Verizon and Samsung Networks announced the world's first successful 5G NR data transmission using 800MHz bandwdith in Verizon's 28GHz band, resulting in a maximum throughput of nearly 4Gbps. The test, which took place in Samsung's Dallas lab, showcased mmWave's massive throughput for next-generation networks.

    Verizon, Ericsson and Qualcomm also worked together to place the first call over commercial network equipment to a simulated smartphone prototype device in Minneapolis.

    The benefits of a 5G ecosystem

    Putting the power of Verizon’s 5G network architecture in the hands of consumers is the ultimate goal. For some, this power will mean downloading a feature-length film right before their flight takes off. For others, it will bring potentially life-saving advancements in remote medical technology as well as improvements in the operation of industrial machinery and robotics. For entire cities, it will help create safer, smarter, more efficient places to live, work and raise families.

    It’s all part of Verizon’s commitment to collaborate with stakeholders who share our common goals.

    “With 5G, we are ushering in a fourth industrial revolution that will help reshape cities and lead to unprecedented innovation,” says Verizon CEO Hans Vestberg. “We were the first to offer commercial 5G service, and this work has put us one step closer to delivering that promise.”


    At Mobile World Congress Americas in September, Voxon Photonics showed off the world’s first 3D holographic call made possible by Verizon 5G.

    Using Verizon’s 5G network on the Los Angeles Convention Center show floor, Voxon Photonics sent medical data from the Verizon booth to the Ericsson booth -  a distance of about 200 feet - and conducted the first-ever real-time video conference where the caller’s holographic face appeared using an Intel RealSense depth camera. Call participants were then able to collaborate around the holographic medical images they were viewing, manipulating and viewing the images from every direction.

    Voxon’s 3D volumetric technology helps bring digital content to life, empowering users to visualize, communicate and learn collaboratively, with no barrier to the 3D experience and no clunky glasses required. 5G’s high bandwidth capabilities and low latency makes the 3D holographic communication possible in real time.

    Frustrated that this type of holographic communication only existed in science fiction, Voxon Photonics’ CEO Will Tamblyn and co-founder Gavin Smith began on a journey 11 years ago to invent the technology. They started out with a laser pointer and a piece of cardboard and are now proud to claim the world’s most advanced 3D volumetric display.

    “Our goal is to show what’s really possible with this new generation of wireless technology,” said Tamblyn. “It’s not just for mobile phones but has applications in everything from remote medical diagnosis to video games and video conferencing.”

    Stay tuned: Next week we’ll share another cool 5G demo from Mobile World Congress Americas.

    Learn more about Verizon’s plans for bringing 5G technology to our customers

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  • Verizon’s 2018 Data Breach Digest offers insider insight into the reality of data breaches.

    Once again, Verizon has opened the doors on the reality of a data breach with the launch of the Verizon 2018 Data Breach Digest (DBD) series, enabling businesses to read undisclosed stories from the company’s cyber-investigative vault.

    The Data Breach Digest series puts cybercrime in context, outlining the (anonymized) specifics of data breaches and cybersecurity incidents for cyber defenders across all businesses to benefit from Verizon’s insights.

    Cybercrime victims often believe they are the victim of an isolated attack; however, in reality this is not the case - thousands of companies experience data breaches or cybersecurity incidents every month. Unfortunately, most breaches are never publicly disclosed, preventing others from learning from the facts. This plays to the advantage of cybercriminals, enabling them to reuse successful breach tactics time and time again on new, unsuspecting organizations.

    By opening up Verizon’s cybercrime files via the Data Breach Digest scenarios, we are offering a panoramic insider’s view of the cyber threat activities in an effort to share what we have seen with other organizations around the global. Our hope is that we can learn together – and in doing so, better equip ourselves in the fight against cybercrime.

    Read all about it!

    This year, each story is told from a different perspective, and from a different business sector. Readers are guided through the breach from the initial disclosure to the Verizon team; the investigative response; and then lessons learned. Tips on detection, response, mitigation and prevention are also offered.

    The stories are being flagged regularly via the Verizon Cybersecurity LinkedIn page and are also available on our Resource Site. The list below will be updated as new stories go live!

    • Credential Theft – the Monster Cache: Credential theft is an increasingly common target for cybercriminals, but is actually relatively easy to prevent. This story outlines how the development of cyberattack models, which outline threat actor goals, capabilities, and methods were combined with organization profiling to help organizations protect themselves against attack. This case demonstrates how an awareness of an attack vector common to the target’s specific industry could have prevented a major data breach.
    • Insider Threat – the Card Shark: For this case, Verizon experts conducted a Payment Card Industry (PCI) forensic investigation on unauthorized ATM withdrawals. What they found was a network and physical security structure flawed from start to finish. This case walks readers through the investigation to see the many process and policy challenges that enabled this attack.
    • Crypto-Jacking Malware – the Peeled Onion: Sometimes attackers care less about proprietary information and more about processing power. This incident demonstrated how a strong firewall can be undone with missed security patches, turning a client’s system into a stealthy cryptocurrency miner.
    • Third-Party Palooza – the Minus Touch: Digital forensics starts with the data – but what if there’s no data to be found? A blank hard drive and an uncooperative co-location data center starts the Verizon team on a hunt for the what/where – and what was done with it!

    Share information to break the silence

    Verizon has always prided itself in sharing cybercrime and threat pattern data, and that is one of the driving forces behind publishing our annual Data Breach Investigations Report (DBIR). Only by sharing cybercrime information can companies and governments effectively combat cyber threats. This year, DBIR data gathered from around the world was made accessible to information security practitioners to get them to understand the evolving threats they face. The Verizon DBIR Interactive tool, an online portal, enables organizations around the globe to explore the most common DBIR incident patterns from the report.

    It is our intention this knowledge sharing continues – now and in the future. We hope that companies will continue to proactively share information on breaches as time progresses. Barriers are already lowering, as businesses discover there is more to be learned from sharing than from sitting in silence.