Sandra Lopez is the Chief Technology Officer for the Enterprise IT & Cyber Solutions (E&CS) organization within Leidos Defense. Sandra influences and directs technology innovation for the E&CS portfolio of programs across the Army, Navy, Air Force, DISA, NATO, and defense agencies. Her responsibilities include developing short-, mid-, and long-term technology and program-specific strategic plans for the organization and advising on how to achieve them tactically. Sandra’s knowledge and experience inform Leidos’ service offerings in software integration, systems deployment, and operations management services for enterprise management, cloud solutions, and cybersecurity. She provides value-added solutions architecture support to Leidos’ business development and capture management organizations tailored to customer needs, including design, development, engineering, integration, accreditation, deployment, and operations. She has supported projects for U.S. DoD and Intelligence Community agencies in IT modernization, cloud hosting, model-based systems engineering, data analytics, augmented intelligence, and machine learning.
Previously, Sandra served in technical leadership roles at SAIC, Engility, AT&T, and Telcordia Technologies over a 38-year career in IT and telecommunications networks management. She managed geographically dispersed technical teams that delivered innovative professional services support to international network service providers, the U.S. Government, all major U.S. telecommunications carriers, leading network equipment vendors, and Fortune 500 enterprises in the United States, Europe, and Middle East. Sandra has experience in delivering managed services and technology management solutions that include network and data center operations management services. Her customers have benefitted of improvements in many Key Performance Indicator areas, including availability, service delivery, quality of service, and customer satisfaction (e.g., 20% improvement in First Call Resolution, sixfold reduction in daily ticket volumes, more than 90% improvement in mean time to repair, 270% improvement in average ticket pickup times, nearly 40% reduction in NOC staff levels).
Sandra holds a master’s degree in operations research from Georgia Tech and a bachelor’s degree in industrial engineering from the University of Puerto Rico. She is fluent in Spanish and on her spare time loves to bike and kayak.