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Solution Review: Transforming the U.S. Army Network Workforce: A Future-Focused Approach to Automation and Efficiency

  • Room: Engagement Theater
Wednesday, August 21, 2024: 10:10 AM - 10:30 AM

Speaker(s)

Speaker (confirmed)
Michael Bimm
Director, TMT Architecture
ServiceNow

Description

The U.S. Army's unified network demands a highly skilled workforce to manage its vast and complex infrastructure. However, traditional, labor-intensive approaches limit agility and scalability. We explore how next-generation technologies can revolutionize the Army's network operations by significantly reducing personnel needs.


We propose leveraging automation across key network functions:

  • Installation and Maintenance: Automating device setup and configuration minimizes manual effort for installation teams. Integration with advanced request and dispatch systems streamlines maintenance activities, reducing reliance on manual processes.
  • Real-Time Network Visibility and Proactive Management: Real-time data analysis can predict and prevent network issues, minimizing reactive troubleshooting and personnel workload. Automated workflows can trigger self-healing mechanisms or dispatch technicians only when necessary.
  • Enhanced Network Security with Reduced Manpower Burden: Automated threat detection and response systems can significantly reduce the workload on security personnel. Integration with a centralized security platform can further reduce manpower needs for security management.

These automated functionalities empower a leaner, more efficient Army network workforce by:

  • Reducing Manual Workloads: Automating repetitive tasks frees up personnel time for strategic initiatives like network optimization and security planning.
  • Improving First-Time Resolution Rates: Enhanced knowledge management systems empower technicians to resolve issues efficiently on the first attempt, reducing repeat dispatches.
  • Data-Driven Decision Making: Real-time network data can guide informed decisions for resource allocation, optimizing network performance and cost-effectiveness.


By embracing automation, the U.S. Army can achieve a future-proof network workforce characterized by efficiency, agility, and a focus on mission-critical tasks.

Listen to recording

Tracks:

Handouts