Government workers and organizations are using powerful communication technologies to better engage with constituents, achieve greater collaboration and get government business done.
While it’s a sound theory that digital communications boost productivity, efficiency and transparency, it’s important to balance that promise with the realities of limited government budgets, outdated technologies and the demands of public records requests.
In this survey report, we use responses from government entities to examine the state of records management processes and the overall ability to respond to public records requests quickly and efficiently. The report will cover:
- The state of open records requests
- The rundown of text messaging recordkeeping
- The challenges of change and how to keep up