DoD and Federal Knowledge Management: Kickoff & Opening Keynote - How Wolves Changed the Course of a River - Storytelling Focused on People, Process, Culture and Not Just Technology
Tuesday, April 26, 2022: 10:30 AM - 11:45 AM
Process change is part of what Knowledge Managers do. Knowledge Managers examine a process that is in place or create a new one from many. Either way, Knowledge Managers change an area for the better typically. Sometimes a process change is so radical that it breaks along the human lines. Any process change or tool built needs to examine the human effect and want.
The metric analysis must be done on all process elements: human, process/procedures, tools, and how they benefit the organization's bottom line. This is the driving force behind knowledge management as it directly influences the organization's bottom line.