TechNet Cyber Sponsorship Opportunities
Stand Out in the Crowd! If branding, lead generation and market visibility are important to your organization, the marketing and sponsorship opportunities available at TechNet Cyber 2019 are exactly what you need. This event attracts over 4,000 cyber security professionals, who want to see the leading industry solutions, and take part in networking and business building opportunities.
Have an idea for a sponsorship? Let us know! We are happy to discuss possibilities with you. Contact us today!
SIGNAL Innovation Showcase: Artificial Intelligence Robotic Process Automation for Services Desk
Tuesday, May 14, 2019: 2:30 PM - 3:00 PM
/ CEU Credits:NaN
Speaker(s)
Description
This paper discusses the evolution of the help/Service Desk and the technology that underpins it showing how the original Voice Response Systems used by the banking and sales industry were applied to the nascent corporate help desk. This background sets the stage for technology evolution to ever more intelligent tools to assist service desk agents. This paper will show how cognitive computing, machine learning, along with Robotic Process Automation is revolutionizing the help desk in commercial industry and how these technologies can be adapted to serve the Government's need for secure, trusted automation to increase efficiency and the continuing need to "do more with less", and do it more effectively as well.
Tracks: